Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page.
Microsoft has identified that a section of their cloud service infrastructure is not processing traffic efficiently and are making configuration changes to remediate impact.
Affected services: Microsoft 365 Copilot Chat, Microsoft 365 suite, Microsoft Copilot (Microsoft 365)
More info
The impacted web-client is office.com, and impacted Microsoft 365 Copilot web-clients are office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft.
Users can access Microsoft Copilot through application-based Microsoft Copilot services. This includes, but is not limited to:
- Microsoft Copilot desktop app
- Copilot in Microsoft Teams
- Copilot in Office apps
Scope of impact
Impact is specific to some users who are served through the affected cloud infrastructure.
