<?xml version="1.0" encoding="UTF-8"?>
<feed xmlns="http://www.w3.org/2005/Atom" xml:lang="nl-NL">
                        <id>https://status.memphis.edu/feed/incidents</id>
                                <link href="https://status.memphis.edu/feed/incidents" rel="self"></link>
                                <title><![CDATA[Incidents]]></title>
                    
                                <subtitle>All Incidents</subtitle>
                                                    <updated>2026-03-17T13:58:05+00:00</updated>
                        <entry>
            <title><![CDATA[Softdocs/Etrieve (etrievecentral.memphis.edu) Unavailable]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/6" />
            <id>https://status.memphis.edu/6</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[The Softdocs service is currently unavailable.

We are working with the vendor to resolve the issue as soon as possible.
]]>
            </summary>
                                    <updated>2022-09-03T01:30:48+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Extra Enrollments in Canvas]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/7" />
            <id>https://status.memphis.edu/7</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Some students are reporting seeing enrollments in Canvas that should not be present (e.g., the course has been dropped). 
]]>
            </summary>
                                    <updated>2025-08-25T21:24:13+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Canvas service interruption]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/8" />
            <id>https://status.memphis.edu/8</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Canvas is facing service interruptions. the vendor is working on the issue.
We are currently experiencing a service disruption affecting the Instructure platform (including Canvas) due to a widespread outage at Amazon Web Services (AWS). This issue is impacting multiple organizations globally.
Our teams are closely monitoring AWS’s recovery efforts and will restore full functionality as soon as possible. For ongoing updates, please visit status.aws.amazon.com as well as our status page at status.instructure.com.
]]>
            </summary>
                                    <updated>2025-10-21T01:36:29+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[AWS Global Disruption]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/9" />
            <id>https://status.memphis.edu/9</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Amazon Web Services (AWS) is reporting a global disruption that is affecting several UofM services, including Canvas, KnowBe4 (IT Security Training), and Qualtrics (survey.memphis.edu).

We are monitoring the situation and will provide updates as they become available.
]]>
            </summary>
                                    <updated>2025-10-21T01:36:20+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Cloudflare Global Outage]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/10" />
            <id>https://status.memphis.edu/10</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Cloudflare is currently experiencing a global outage.

https://www.cloudflarestatus.com/
This may impact UofM Services.
Known impacts:

Softdocs/Etrieve
]]>
            </summary>
                                    <updated>2026-01-13T14:35:57+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Unable to submit time card]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/11" />
            <id>https://status.memphis.edu/11</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Known Issue: Employees are unable to submit time card for BW3. 
Experience: When selecting SUBMIT , Oracle system just spins. Eventually, the system gives error that the time card was not submitted. 
Who is affected: Those employees with Sick or Annual Leave applied to this time card 
What you should do until this is resolved: Continue to update your time card and get it properly SAVED. Submit a ticket or select the option, &quot;This affects me&quot; within the ticketing (Helpdesk) system so that when the issue is resolved, you will get an email alerting you the issue is resolved and your time card can be submitted. 
]]>
            </summary>
                                    <updated>2026-02-09T22:44:37+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Annual leave accrual balances are not updating correctly]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/12" />
            <id>https://status.memphis.edu/12</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Known Issue:

Annual leave accrual balances are not updating correctly.

Experience:

Employees may notice that their expected monthly annual leave accrual is missing or appears lower than expected when compared to the previous month.
What you should do until this is resolved:

Please submit a ticket or select the “This affects me” option in the ticketing (Helpdesk) system. This will ensure you receive an email notification once the issue is resolved and your time card can be submitted.
]]>
            </summary>
                                    <updated>2026-02-16T14:48:36+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[myMemphis Portal Unavailable]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/13" />
            <id>https://status.memphis.edu/13</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[The myMemphis Portal is currently unavailable. 

The outage was reported by the vendor and is impacting all North America customers.

We are monitoring the outage and will update once resolved.
]]>
            </summary>
                                    <updated>2026-02-25T14:21:04+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[myMemphis Portal Performance Issues]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/14" />
            <id>https://status.memphis.edu/14</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[The myMemphis portal is currently experiencing performance issues.

We are working with the vendor to resolve the issue.
]]>
            </summary>
                                    <updated>2026-02-25T21:46:35+00:00</updated>
        </entry>
            <entry>
            <title><![CDATA[Some users may be unable to access Office.com or Microsoft 365 Copilot web page]]></title>
            <link rel="alternate" href="https://status.memphis.edu/incidents/15" />
            <id>https://status.memphis.edu/15</id>
            <author>
                <name><![CDATA[webservices@memphis.edu]]></name>
                <email><![CDATA[webservices@memphis.edu]]></email>

            </author>
            <summary type="html">
                <![CDATA[Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page.

Microsoft has identified that a section of their cloud service infrastructure is not processing traffic efficiently and are making configuration changes to remediate impact.
Affected services: Microsoft 365 Copilot Chat, Microsoft 365 suite, Microsoft Copilot (Microsoft 365)
More info

The impacted web-client is office.com, and impacted Microsoft 365 Copilot web-clients are office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft.
Users can access Microsoft Copilot through application-based Microsoft Copilot services. This includes, but is not limited to:

 - Microsoft Copilot desktop app

Copilot in Microsoft Teams 
Copilot in Office apps

Scope of impact

Impact is specific to some users who are served through the affected cloud infrastructure.
]]>
            </summary>
                                    <updated>2026-03-17T13:58:05+00:00</updated>
        </entry>
    </feed>
